Our Chief Executive Officer, has over 20 years of executive leadership experience in Operations & Customer Care. Robert has developed and executed complex Customer Care Strategies while combining technology with business needs resulting in efficiencies and quality. Previously he was COO for Veyo with overall responsibility of operations for the fasted growing NEMT provider in the country. Dodgers Fan!

Jared has over 40 years of Executive Leadership experience within the Communications and Customer Care segments. He has developed strong Fortune 500 relationship while treating every customer, regardless of size, with the same personal engagement. He enjoys developing “World Class” solutions and delivering quality experiences for his customers while acting as an extension of their organization. Joyfully married and three great children ranging from 35 to 12.

Our Senior Vice President, has been with the organization since its inception. Luinell is engaged in developing corporate and client strategies, she works closely with our client and our support / operations team to ensure the best experience for our customers and theirs. Luinell is a proud mother of a young son and a 2 yr. old pug.

Eric has extensive experience in the customer care industry. Twenty years of Senior leadership roles in Planning , Analysis and work force management. His career has covered healthcare, roadside, retail, financial and transportation sectors. He has successfully built teams aligned with financial targets and customers needs. He loves to read, hike, and travel to new places.

Our Chief Technology Officer, has an extensive background in System Integration, Solution Architecture and working with developing technologies while continuing to build out and manage our infrastructure. Francis holds multiple technology certifications. He has strong relationships with partners around the globe. To relax he is a great piano and guitar player

Nearly 30 years of Global Contact Center leadership experience, including 22+ years in BPO – and ~7 years leading customer care and experience efforts for eCommerce businesses. Julie has a passion for business start-ups, growing established businesses, and guiding and leading employee development.

An accomplished champion of the employee lifecycle with over 25 years of Global HR operations leadership. Agustin is experienced as a strategic partner spans multiple industry(s) with global people operations and diverse workforces. Agustin is in clinical research and consultant/advisor to a non-profit research organization.

Sheryl is our Global Director of Finance Operations. She manages the financial actions of the company at an enterprise level while supervising local projects.
Sheryl enjoys watching Korean Dramas, Police Detective Stories such as Criminal Minds, and Sherlock Holmes.

Sakina has over 15 years of experience in call centers ranging from roadside assistance, sales, technical support, retail, and cruising. She has worked in an all-remote BPO for the last 5 years managing and launching multiple programs successfully and acquiring additional lines of business through the successful execution of key metrics and client-building rapport. Sakina holds a degree in Biochemistry and Accounting. She currently resides in Massachusetts with her husband, son, and stepdaughter.

Will is a Strategic VP of customer experience and operations leader with over 25 years of BPO
experience in strategic planning, business processes for internal and outsourcing infrastructures, Sr.
contact center leadership, new business development, and strategic planning. Will is passionate about
building high-performing teams and driving performance to achieve critical objectives for company
growth.