Got Questions?
Get Answers To Some Of Our Most Frequently Asked Questions!
Get answers to common questions about outsourcing. Topics include what outsourcing is, the benefits of outsourcing, common outsourcing services, and how to choose an outsourcing provider. We also address questions around pricing, communication, and data security when outsourcing.
You should outsource your customer support if you’re looking to find a cost-effective solution to customer satisfaction. Customer service outsourcing suits growing companies who want to keep staff and infrastructure costs lower while simultaneously maintaining/improving service. Customer Service BPOs are up-to-date in customer care best practices and optimization strategies, ensuring high quality while helping you focus on your primary business.
The benefits of outsourcing customer service include saving money on staffing, infrastructure, and resources, increasing access to talented professionals, and increased quality control and oversight. It also reduces operating costs, negates the need for staff training, and places less pressure on existing staff members. All this while ensuring customers’ needs are professionally met.
Nearshore outsourcing involves outsourcing to countries close to you geographically. Generally for US based companies, nearshore outsourcing is considered to include the Mexico, The Caribbean, Central America, and South America. This makes shared business functionality easier to run. You still have all the benefits of global outsourcing, including cost-effectiveness and access to a wider talent pool.
Some of the advantages of back office outsourcing include freeing you to focus on core income generation, improving cost efficiency, and improved productivity. There’s also access to specialists and quality talent without keeping them on permanent payroll. Add the ability to scale your business as needed, and access to assets without the need to maintain them yourself. Lastly, they allow managed business risk.
Back office outsourcing happens when you let a third-party provider handle your ‘back office’ tasks like admin and non-client-facing support. This could be everything from record-keeping to IT. A BPO organization runs these on your behalf, leaving you free to focus on primary income-generating activities.
