nearshore outsourcing: 5 things to consider
DECEMBER 17, 2021
Nearshore outsourcing has become one of the most practical ways for firms to expand their global talent pool and access the back-office skills they need without excessive cost and infrastructure development. Nearshore software outsourcing, in fact, is one of the fastest-growing industries in the world today. What should you consider before outsourcing nearshore? Let’s take a look.
What’s the difference between nearshore outsourcing and offshore outsourcing? The key is distance. Nearshore outsourcing uses talent in countries close to your own, ensuring a smooth and easy handling of your business. Time zones, languages, and business cultures similar to your own can be leveraged to keep costs tight but customer service high.
Why are more and more companies turning to nearshore outsourcing countries for their back office needs? Unlike outsourcing centers further offshore, nearshore companies work in a similar environment to you, while still allowing you to leverage cost savings and talent from a larger pool. Combined with the general pros of outsourcing, it makes a potent combination. Let’s take a closer look.
5 Consideration For Nearshore Outsourcing
What should you consider when working with nearshore outsourcing services? Nearshore companies offer a ton of benefits, and proper consideration will help you leverage those to your best. Would a nearshore outsourcing center be the best solution for your back office needs? Let’s take a look at 5 benefits to nearshore outsourcing you should consider.
Consideration #1 - Business Culture
Japan has become something of a poster child for how business culture can look different from how it does at home. And that’s part of doing business in the globalized modern landscape! However, your customers don’t want to have to fight their way through a completely different business culture just to get help. One of the biggest nearshore outsourcing benefits is that countries close to you often do business the same way, making life easier for everyone.
Consideration #2 - Expanded talent pool
Just like you won’t always find your soulmate in your hometown, you won’t always find the best person for the job right outside your business’ door. By looking past your own country’s borders, you can find the perfect staff for the role. But hiring overseas is tricky. Not so with a nearshore BPO partner. Nearshore call center services, in particular, are in demand for this reason.
Consideration #3 - Cost Savings
Offshore, nearshore, and onshore outsourcing all come at different price points. Especially with different currencies and costs of living considered. This means it’s possible to use partner nearshore countries to leverage reduced staffing costs, yet you can keep standards high and remain an ethical employer, too.
Consideration #4 - Time Zones
For items like nearshore IT outsourcing and call centers, it’s immensely helpful to have a team who are at work through similar hours as you are. That way, exchanging feedback or altering contacts is a matter of a business-hours phone call, not a three-day process. This is one of the nearshore benefits that seems small until you have an issue to sort out, when you’ll soon realize how important it is!
Consideration #5 - Expertise
You are amazing at what you do. But a business doesn’t only run on its core work. Do you also have full skill sets in IT, call center, customer service, accounting, and other back-office tasks? Probably not, and each of those can require a lot of infrastructure development, too. Nearshore development outsourcing and working with nearshore outsourcing companies means you can leverage expertise in that specific field for your business, with no fuss and little investment needed.
Introduction to Collective Solution
Collective Solution is here to assist you. We proud ourselves on being one of the best nearshore companies currently in operation. Started by entrepreneurs, for entrepreneurs, Collective Solution offers a human approach to call centers. Over a decade’s experience allows us to make the very best use of our skills for your business, all at a cost you’ll love.
We offer a comprehensive range of back office solutions just for you. Working in a licensed and FDCPA compliant environment, we take care of your customers so you can focus on your core business. All while ensuring they receive only the best service and help.
Let us partner with you to understand your business needs and craft a flexible solution that is tailored to you and your needs. No matter what your core business, Collective Solution has the expertise to help you take it to the next level.