Project Description

Real Estate – Listings & Support

An American online marketplace for apartments needed to increase from supporting one Line of Business (LOB) to multiple LOBs which included direct business-to-business relationships from a business-to-customer relationship.

Launch Date: July 2019

B2B and B2C

Problem
Clients needs increased from supporting one Line of Business (LOB) to multiple LOBs which included direct business to business relationship from a business to customer relationship.
Solution
Created a process to help with managing the business to business relationship by working on reporting to identify tasks to complete. Throughout the expansion and growth, we continued to maintained our KPIs.

  • Highlights

  • Partners with the client on multiple functions for increased support.

  • Has expanded to directly support the Property Management companies to accommodate changes with their listed properties.

Performance

Created a process to help with managing the business-to-business relationship by working on reporting to identify tasks to complete.  Throughout the expansion and growth, we continued to maintain our KPIs.

  • Consistently above target on quality metrics

We seamlessly enhance your enterprise.

Collective Solution, founded by entrepreneurs, provides a personalized call center experience tailored for business growth. With nearly two decades in operation, we simplify scaling customer service by managing complex operations. Our seasoned, dedicated team delivers cost-effective solutions without compromising operational excellence. We seamlessly integrate with our clients’ company culture, prioritizing high-quality service and fostering confidence. Ensuring a consistently positive experience for both clients and their customers is vital to our success.

  • Tailored Solutions For Every Client – We provide tailored customer service and revenue growth strategies, specifically crafted to address the individual requirements of every enterprise.

  • Entrepreneurial Mindset – Our entrepreneurial mentality ensures that we tackle every client’s obstacles with ingenuity, innovation, and a resolute drive for success.

  • All-Hands Approach – Utilizing an all-hands approach, our entire team is devoted to delivering outstanding customer service and fueling revenue growth for our clients.

Inbound

Our inbound customer care provides responsive solutions for all business sizes. Prioritize client needs with dedicated or shared agents delivering exceptional call experiences. Focus on meeting customer demand as we seamlessly extend your business.

Outbound

Our outbound customer service empowers businesses to improve relationships and sales. We collaborate to fortify customer bonds, drive sales, and elevate service reputation, treating clients as our own.

Back Office

Our Back Office support optimizes operations and productivity by managing contracts, invoices, payment tracking, and verifying online applications. We handle crucial tasks, letting businesses focus on core objectives and success.

Human-Assisted AI

With Human Assisted AI, we merge AI and human expertise, streamlining operations and decision-making. Services include NLP, predictive analysis, RPA, chatbots, and contract/information management for business growth and success.