Project Description
E-Commerce Retail – Email
A popular know social media marketing retail company required fast growth in a short period leading to an upgrade in internal systems and 70% seasonal ramp.
Launch Date:
October 2017
B2C
Performance
We worked directly with the vendor on the new system upgrade and built reports to increase visibility and streamline processes. Our workforce team utilizes historical data to forecast upcoming volume increases to plan so that we always meet the demand while meeting month-over-month KPIs.
We seamlessly enhance your enterprise.
Collective Solution, founded by entrepreneurs, provides a personalized call center experience tailored for business growth. With nearly two decades in operation, we simplify scaling customer service by managing complex operations. Our seasoned, dedicated team delivers cost-effective solutions without compromising operational excellence. We seamlessly integrate with our clients’ company culture, prioritizing high-quality service and fostering confidence. Ensuring a consistently positive experience for both clients and their customers is vital to our success.