Project Description
Hotel Booking Platform – Voice
A hotel search and booking solution company had fast growth projections not met by their previous vendor with low KPIs month over month including staffing.
Launch Date: June 2022
B2B
Performance
We worked with the client on increased visibility to systems and reporting to increase efficiency and meet KPIs on staffing with our workforce team forecasting based on historical trends.
We seamlessly enhance your enterprise.
Collective Solution, founded by entrepreneurs, provides a personalized call center experience tailored for business growth. With nearly two decades in operation, we simplify scaling customer service by managing complex operations. Our seasoned, dedicated team delivers cost-effective solutions without compromising operational excellence. We seamlessly integrate with our clients’ company culture, prioritizing high-quality service and fostering confidence. Ensuring a consistently positive experience for both clients and their customers is vital to our success.